We want you to feel confident shopping with Chrome. If you are not completely satisfied with your purchase, eligible items may be returned within 14 days of delivery.

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Return Eligibility
To qualify for a return, the product must be:

• Unopened

• Unused

• In its original packaging

• In the same condition in which it was received​​

 

For hygiene and safety reasons, opened, used, swatched, or otherwise altered cosmetic products cannot be returned or refunded.

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How to Request a Return
To request a return, please contact us at chromebeautyofficial@gmail.com within 14 days of receiving your order and include your order number and the item you would like to return. Please do not send products back without first contacting us.

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Return Shipping
Unless the product arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Chrome cannot be responsible for return packages that are lost in transit.

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Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved. Approved refunds will be issued to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

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Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible at chromebeautyofficial@gmail.com with your order number and clear photos of the product and packaging. We will review the issue and work with you to provide an appropriate resolution.

 

Final Sale Items
Items marked Final Sale are not eligible for return or refund unless they arrive damaged, defective, or incorrect.