Once your order has been processed and shipped, you will receive a shipping confirmation email with your tracking number and tracking link.

 

Please allow up to 24–72 hours after receiving your shipping confirmation for tracking information to update, as carriers may need additional time to scan your package into their system.

 

Where Is My Order?

You can follow the progress of your shipment using the tracking link provided in your shipping confirmation email. Delivery estimates shown by the carrier are estimates and may occasionally change due to weather, holidays, customs processing, or other carrier delays.

 

Tracking Says Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

 

1) Check around your front door, mailbox, garage, or other possible delivery areas

2) Ask household members or neighbors if they received the package

3) Allow a short period of time, as some carriers may mark packages as delivered shortly before they arrive

4) Contact the shipping carrier for additional delivery information

 

If the carrier provides a delivery photograph showing the package at the correct address or identifiable delivery location, Chrome is not responsible for packages that are subsequently lost or stolen. If the available delivery information indicates that your package was delivered to the wrong address or location, please contact us so we can review the issue and assist you.

 

Tracking Has Not Updated

Tracking information may occasionally remain unchanged for several days while a package is moving between carrier facilities. If your tracking has not updated for an extended period, please contact us at chromebeautyofficial@gmail.com with your order number.

 

International Orders

International tracking may temporarily stop updating while a package is being processed through customs or transferred to a local delivery carrier. Customs processing can also extend the estimated delivery time.

 

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Need Help?

If you have questions about your shipment, contact us at chromebeautyofficial@gmail.com and include your order number and tracking number so we can assist you as quickly as possible.