At Chrome, we take pride in expertly preparing every order to ensure your items arrive in pristine condition and elegant packaging.

Order Processing
We typically processes orders within 1–3 business days. Please be aware that fulfillment times may extend slightly during new product launches, holiday seasons, or high-volume periods. Orders submitted on weekends or public holidays will begin processing on the following business day.

Shipping Rates & Delivery
Final shipping costs are determined at checkout based on your specific location and preferred delivery speed. While estimated arrival dates are provided during the checkout process, please note that these timelines begin only after the package has left our facility and are not strictly guaranteed.

​

Free U.S Shipping

We offer free standard shipping on U.S. orders of $45 or more before taxes and after any discounts are applied. Free shipping is available only for eligible domestic U.S. orders and does not apply to international shipments.

Order Tracking
As soon as your package is dispatched, you will receive a shipping confirmation email featuring your unique tracking number. We recommend allowing a short window for carrier systems to update after the initial scan.

International Shipping
We proudly offer delivery to select global destinations. International shipping rates and anticipated delivery windows are calculated during the checkout process. Kindly note that international shipments may incur customs duties, import taxes, VAT, or additional fees levied by the destination country. Unless explicitly stated otherwise, these costs are the sole responsibility of the recipient and are not included in the purchase price or shipping fees. Customs clearance procedures may also lead to unexpected delivery delays.

Incorrect Shipping Addresses
We encourage you to double-check all shipping details before finalizing your purchase. Should you notice a mistake, please reach out immediately. We are unable to modify delivery addresses once an order has entered our processing workflow or been handed to the carrier.

Lost, Delayed, or Stolen Packages
Once a shipment is transferred to the logistics provider, delivery becomes subject to factors beyond our immediate control.
If your tracking information remains stagnant for an extended time or you suspect a package is lost, please contact us at chromebeautyofficial@gmail.com so we can investigate the matter for you. In instances where tracking indicates a successful delivery but the package is missing, we advise checking all entry points, speaking with household members, and contacting the carrier directly prior to reaching out to our support team. If the carrier provides delivery confirmation, including a photograph showing the package delivered to the correct address or identifiable delivery location, Chrome is not responsible for packages that are subsequently lost or stolen.

If the carrier’s delivery confirmation shows that the package was delivered to an incorrect address or location, please contact us with your order number and any available tracking information so we can review the issue and assist you.

Questions About Your Order
For any inquiries regarding the status of your shipment or our delivery policies, please contact us at: chromebeautyofficial@gmail.com
To help us serve you faster, please include your order number in all correspondence.